EODWF Caseworker Job Opening

EOD Family Caseworker


Job summary

The EOD Family Caseworker is responsible to the Executive Director for managing the situational needs of EOD families.  The EOD Family Caseworker will be familiar with the Department of Veterans Affairs and other non-profit resources available to wounded, gold star, active duty and veteran EOD warriors and their families, and will coordinate these services with and on behalf of these families.

Summary of essential job functions

  • Advises the Executive Director on EOD family needs
  • Assures the organization and its mission, programs, products and services are consistently presented in strong, positive image to relevant stakeholders
  • Responsible for supporting our Gold Star family members, wounded EOD personnel, caregivers, and immediate family members to ensure all communication is delivered in accordance with the “EOD Warrior Foundation Way”. 
  • Responsible for responding to customer concerns and complaints in a proactive responsive way.  Responsible for escalating customer concerns to the Executive Director.
  • Try to ensure that specific physical, psychological or social needs are met for EOD warrior families
  • Coordinate care services and help clients identify and obtain resources.
  • Perform assessments to gather information and identify problems; formulate treatment plans to help clients meet their needs; and engage outside professionals or agencies who might be able to help, like social service agencies or community food banks.
  • Manages the Grant Application process for incoming financial support grant requests from EOD families
  • Perform administrative duties, such as compiling and maintaining case files.
  • Reports back to Executive Director any trending needs identified within the EOD community, and makes recommendations for programmatic and other solutions to address these needs.

Minimum requirements

The EOD Family Caseworker will have an education and professional background commensurate with this position.  The EOD Family Caseworker will typically be degreed at the Bachelors level or have equivalent experience. 

Physical Demands

While performing the duties of this job, the EOD Family Caseworkeris regularly required to sit, stand, walk, speak, and hear. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. The employee must occasionally lift and/or move up to 20 pounds. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.


The EOD Family Caseworkermust be able to travel as needed on a monthly basis.  Attending other events at various locations may be necessary to maintain proficiency in fulfilling the responsibilities of the position and must be pre-approved by the Executive Director.

Work Environment

The work environment will be an office in Niceville, FL and other locations for meetings as required by the opportunities and events for the organization.  Travel for meetings and events will be expected when required.  The noise level in the work environment is usually low to moderate. Reasonable accommodations in the work environment may be made to enable individuals with disabilities to perform the essential functions. 

Capabilities / qualities required

  • The EOD Family Caseworkerwill be experienced in managing a full caseload, as well as navigating the Department of Veterans Affairs system, and resources available to active duty military service men and women, veterans, and their families.
  • The EOD Family Caseworker will be persistent and dedicated to helping meet their clients' needs.
  • Must have a solid understanding of how to work with people from diverse backgrounds and enjoy helping others solve problems.
  • The EOD Family Caseworker will be a subject matter expert on the EOD community.
  • The EOD Family Caseworkerwill be a seasoned expert at delivering quality service and products to customers on time and within budget.
  • The EOD Family Caseworkeris a problem solver versus problem identifier. 
  • Great people skills.  Skilled at performance management and conflict resolution.
  • Team builder and team player.  This person works well with other members of the organization.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Additional information

HR use only

Generic title

EOD Family Caseworker


$50,000 - $60,000 commensurate with experience

Management? (Yes/No)


E/NE status


Last revised



Position closes: Friday June 19, 2015
Send Resumes to: Nicole@eodwarriorfoundation.org
Phone interviews will begin: Monday June 22, 2015
In Person interviews will be held in Niceville, FL beginning: July 13, 2015


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